Privacy
This page explains what information ARQEN LABS collects through this website and how it is used.
Information you provide
Your name, email address, shipping addresses, and order details when you create an account or place an order.
How it is used
To manage your account, process and deliver orders, and respond to your messages.
Email updates
We only send product or release updates if you choose to subscribe. You can unsubscribe at any time.
Essential storage
Your browser stores what is needed for sign-in, the security check, your bag and your privacy choice. These are always on because the site cannot work without them.
Saved bag and checkout activity
When you are signed in, we keep a copy of your bag on our server so it is not lost: only the product references, quantities and any referral code you applied, plus when it was last changed. It does not include your name, email, phone, address or payment details. We also note when you continue to Shopify checkout (time, bag value, item count and referral code). Bags inactive for 30 days and checkout notes older than 30 days are deleted automatically; you can delete your saved bag at any time with Clear bag. After a paid order we mark the bag as converted. This information is visible only to ARQEN administrators, is used to understand demand and support orders, and is never sent to Meta or any analytics service.
First-party operational analytics
Separately from marketing, ARQEN measures how visitors move through the site (for example: landing, security check, policy acceptance, catalog and product views, adds to bag and checkout starts) so we can understand which campaigns work. This uses a random identifier stored in your browser for 30 days, optional campaign tags from the link you followed (utm_source, utm_medium, utm_campaign, utm_content, utm_term), and internal product references. It does not record your IP address, browser details, email, full page addresses, the site you came from or anything you type. The data is stored by ARQEN in its own database, is not sent to Meta or any external analytics service, is visible only to ARQEN administrators, and raw events are deleted after 90 days. It is not marketing and is not affected by your marketing choice.
Orders
Contact, address and payment details are entered on Shopify's secure checkout and handled by Shopify. From Shopify's verified order notifications we keep the order number, status, items, totals, discount and referral code, linked to your account when the order email matches it. We do not store card or payment details or your shipping address from these notifications for the admin view.
Marketing (Meta Pixel)
Off by default. Only if you select Accept marketing, Meta Pixel may load on public pages (access, sign-in, sign-up, password reset, policy and legal pages) on arqenresearch.com. Our code may then report a page view, and a sign-up event when a sign-up is submitted successfully. Separately, when the Meta script loads your browser connects to Meta, which can receive automatic browser data such as your IP address, browser and device information and the page address, and may set or read Meta cookies. Our code does not intentionally send form fields, names, email addresses, account identifiers, product, price, COA, bag or order details. Events are not sent from pages whose address contains unapproved extra information, and the Pixel does not run inside the private catalog.
Changing your choice
Use Privacy choices in the footer at any time. Rejecting stops our marketing events immediately, removes our Meta cookies where the browser allows, and reloads the page so the Meta script is unloaded. A saved choice is asked again after 180 days. If your browser sends a Global Privacy Control signal, marketing stays off.
Your choices
You can update your profile and addresses from your account, or contact us to ask about your information.
Questions? Contact us.